Return / Exchange Policy ( India )
- Customer satisfaction is our top priority, which is why we offer a very generous 7-day, no-questions-asked return and exchange policy.
- Please note that returns or exchanges can only be processed for semi-stitched or unstitched products. Customized or ready-made products are not eligible for return or exchange.
- Kindly be informed that the customer is responsible for shipping the product back to our address for the return or exchange process. We will reimburse Rs. 120.00 for the return shipping cost.
- If a customer does not accept a prepaid order, they will not be eligible for a refund. Additionally, if the order needs to be resent, the customer will be responsible for covering the shipping charges.
- To initiate return or exchange requests, please contact us via email at care@zeelclothing.com within 7 days from the date of receiving the product. Returns or exchanges cannot be processed through any other medium.
- Refunds will be processed in the form of store credit, which can be used for future purchases. The store credit will be valid for 6 months from the date of issuance.
- For any queries, you can contact our customer support team via WhatsApp at +91 7573885566.
- Please allow 2-3 working days after the product is received back at our warehouse for the processing of store credit.
Return / Exchange Policy ( out of India )
- Currently, we do not permit international returns or exchanges.
- Should a customer wish to return a product, they are responsible for shipping the item back to our warehouse in India.
- Please note that we do not cover any shipping charges for returns.
- Kindly be aware that exchanges, returns, or refunds cannot be processed for custom-stitched or ready-made products.
Cancellation Policy
- If you decide to cancel your order, Zeel Clothing allows cancellations within 24 hours from your website account.
- For prepaid order cancellations, a deduction of 5% payment gateway charges will apply.
- Should you encounter any issues during the cancellation process, you can reach out to us via WhatsApp at +91 7573885566 or email us at care@zeelclothing.com.
- Please note that once your order has been shipped, it cannot be cancelled.
- If you cancel your prepaid order at least 24 hours before it is shipped, your refund will be processed within 7 working days of the cancellation.
- If you do not receive your refund within 7 working days, please contact us at care@zeelclothing.com.
For the following condition, the product is not applicable for return or exchange.
- If the product is customized or ready-made according to the customer's size, it cannot be exchanged or returned.
- Products must be returned in their original condition; if a product is damaged or not in its original condition, it cannot be exchanged or returned.
- Orders placed using store credit cannot be exchanged or returned.
- Multiple returns from a single customer are not applicable.
Thank you for your understanding. Should you have any further questions or require assistance, please do not hesitate to contact us.
